FAQ // Care
DO YOU ACCEPT RETURNS?
Because I am a small one person run business, please understand that all sales are final. That being said, I want my customers to be happy. If you have questions about the details of a piece let’s chat about it before you commit to purchasing.
WHAT IS THE SHIPPING PROCESS LIKE?
All pieces listed are pre-made. Please allow up to 3 business days for your new piece to make it from my hands to the post office. I urge, but don’t require, that you purchase shipping insurance as I’m not able to replace work that has been lost by the postal service. Your shipment will be trackable. I do ship internationally.
HOW CAN I GET A CUSTOM PIECE OF JEWELRY?
I take on an extremely limited number of customs and have a minimum purchase amount for these types of pieces. Half of the total amount is required up front. I only accept commissions that will be done in my style of work, putting together different aspects to make a one of a kind piece that can be cherished for generations. I am not willing to recreate something special that another jewelry artist has already made. If you love the style of my work and have some ideas, please send me a message through the contact page!
CAN YOU RESIZE A RING FOR ME?
All of my rings that are pre-made cannot be resized. I am also not able to resize jewelry that I didn’t create. I recommend going to a jeweler that specializes in repair work. If you’re local to Richmond, I’m happy to recommend someone if you send me a message.
DO YOU DO REPAIRS?
Yes, but ONLY on my own work. Please read the care section below for more details on what can and cannot be repaired.
WHAT STONE IS THAT?
Though I also work in semi-precious stones, much of my work features enameled shapes set in sterling silver. These pieces often resemble some kind of otherworldly stone from the ethers of the universe or outer space...and if you catch me on a feisty day I might tell you that's what they are.
WHAT IS ENAMEL?
Basically, enamel is glass fused onto metal. In the case of Feral Blue, the metal is almost always copper. The shape is hand sawed, formed, and then gets coated with layers of powdered glass. The piece then goes into a kiln and the glass melts and is fused onto the metal.
CARE
HOW DO I CARE FOR MY FERAL BLUE JEWELRY?
ENAMEL: Since enamel is partly glass, it's recommended to be gentle with your enamel pieces. If banged really hard they may chip or crack and in many cases I am not able to repair them.
MOOD RINGS: Feral Blue's mood rings are special because they are made with unused, vintage mood stones from the 1970s. During that time, mood stones were made a bit differently than they are today and these stones do not tolerate getting wet. It's highly recommended that you do not get your mood ring wet, so please take it off when washing your hands, showering, swimming, etc. If water gets under the stone, all of the fiery magic that makes it change color with your mood is put out and your stone will be black forever.
ALL SILVER JEWELRY: It is generally recommended that you don't get your jewelry wet so you can prolong the life of any patinas or special surfaces. It can be cleaned with a jewelry polishing cloth.